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Terms & Conditions
Terms and Conditions
Goods – Means all goods and services which the customer agrees to buy from Sumtasa
including replacements for defective goods
Contract – Means the contract between Sumtasa and the customer for the
sale of goods by Sumtasa to the customer.
– means Sumtasa Unit 3 b lancaster house montgomery street Birmingham B11
Customer – Means the company or individual trading as a company that purchases
or agrees to purchase goods for use within their business. Please note that Sumtasa
does not carry out any business with end users or private individuals,
therefore all transactions either via the web site, by mail order or by
telephone will be assumed to be carried out as a business to business contract.
Literature – Means any published promotional material produced by Sumtasa
"Back to base warranty" - Means it is the responsibility of
the customer to return and pick up any items sent back to Sumtasa for repair.
Any damage during transit of item via courier to Sumtasa is also responsibility
of the customer.
Web site – means www.Sumtasa.co.uk
Pre-orders- means orders for goods or services paid in advance with an
estimated delivery date agreed in advance. Pre-orders will be treated as
special or custom orders. 1.8 Special or custom orders- means goods or services
provided by Us 4 Slush Limited as a “one off” (see 1.7)
All orders for goods are accepted by Sumtasa subject to these conditions
All descriptions and illustrations contains in Literature or any price list or
otherwise communicated to the customer are intended merely to present a general
idea of the goods and nothing contained in any of them shall form any part of
Any literature published by Sumtasa is an invitation to treat and not an
offer to supply
Please check all goods and their prices
All prices for the goods are in pounds Sterling and exclude Value Added Tax
(“VAT”) at the relevant rate ruling on the date of dispatch.
Whilst every endeavour will be made to maintain the prices in the literature Sumtasa
reserves the right to alter prices at any time without prior notice.
Payment must be recieved before goods are dispatched for delivery or collected.
In the event of the customer cancelling an order Sumtasa reserves the right to
charge the customer for any cost accrued up to the time of cancellation.
Sumtasa reserves the right not to trade with any person or organisation. In
addition, and not withstanding any other provisions of these conditions of
sale, Sumtasa may decline to accept the order, whether or not payment has been
received, by giving notice of non-acceptance To the customer by e-mail, or
telephone within 48 hours (excluding weekends or bank holidays) of receipt by Sumtasa of
an order. In an event that Sumtasa declines to accept an order in respect of
which payment has been received, the full amount of such payment will be refunded.
Sumtasa will not accept orders with end users or private individuals, therefore
all transaction either via the web site, by mail order or by telephone will be
assumed to be carried out under business to business terms.
Payment shall be made by the customer for all monies owed to Sumtasa in respect
of orders for goods.
Payment shall be made on order and is acceptable by cash, cheque or all major
credit and debit cards (Switch, MasterCard, Visa, Solo). Cheques and postal
orders should be made to Sumtasa and crossed “payee only”.
We do not store credit card details nor do we share customer details with any
Next day delivery in UK mainland, Monday to Thursday, is normally achieved provided
order have been received by Sumtasa before 12 noon. Order received on a
Friday will normally be dispatched on the following Monday. No guarantees of
delivery time or day are made or implied. 90% delivery is next day if order
before 12noon. Sumtasa is not responsible for unseen problems e.g courier
Deliveries are made by various carriers during their normal business hours.
Unless otherwise stated this should be Monday to Friday from 8:00 to 18:00. It
will be the customers’ responsibility to inform Sumtasa of failed or late
deliveries if goods have not arrived when expected.
Sumtasa reserves the right to send orders to customers card registered
address/paypal approved address even if it differs from the customers stated
Our third party carries are not obliged to enter you premises or carry goods ip
stairs or over uneven ground. It is the responsibility of the customer to
ensure that persons taking delivery are able to move the goods from the
delivery point. Where heavy items are to be delivery, including slush machines,
delivery will be made on a pallet and a tail life will be used. In these
instants delivery will be considered completed when pallet if off the tail
7.0 Inspection, Transit
Delays and Non-Delivery
The customer must inspect the goods as soon as reasonably practicable after
delivery and shall within 7 working days of such dispatch give written notice
to Sumtasa Customer Services of any defect in the goods or of any other
complaint which the customer may wish to make about Sumtasa service.
Queries regarding shortages of goods must be made within 7 working days of
dispatch date and must be accompanied by the dispatch note. Queries regarding
goods invoiced but not delivered must be made to Sumtasa Customer Services
within 7 days of the invoice date and the invoice number must be quoted.
If the customer fails to give such notice, the goods shall be conclusively
presumed to be in all respects in accordance with the contract and free from
any defect which would be apparent on reasonable examination, and the customer
shall be deemed to have accepted the goods accordingly.
Should the customer decide to accept a delivery to them in a damaged condition
they must endorse the carrier’s delivery documentation.
In no circumstances shall Sumtasa be liable to compensate the customer by way
of damages or otherwise for non-delivery or late delivery of the goods or any
loss consequently or otherwise arising from non-delivery or late delivery.
8.0 Returns and faulty goods
Sumtasa will not accept returns unless prior authorization has been
approved and a returns number issued. To obtain authorization for return please
contact Customer Services on 07878450531. The return number must be clearly identified
on the dispatch note when the goods are returned. Sumtasa reserves the right not
to accept returns unless reasonable grounds for rejecting the goods are
Goods must be returned to Sumtasa in their original condition, along with the
relevant dispatch note and returns number in order for the customer to be
eligible for any refund. The customer must bear all the costs of returning any
goods to Sumtasa.
7 DAY SATISFACTION GUARANTEE from the time the product is received less
shipping and handling. No returns after 7 days. No missing/damaged/other
problems regarding items claims may be made after 24 hours of receiving your shipment.
Refunds will be made within 7 days minus shipping/delivery cost per box both
ways. Minimum of £28.99 per box or £120.00 per pallet.
In the event that faulty goods have been supplied Sumtasa reserves the
right to repair or replace the goods at our discretion.
International customers are not covered for leakage of products during delivery
as courier companies do not cover leaking liquid.
Any returns will be charged 10% administration charges of the
total value of the products.
In the event that Machine needs to be returned it will be the customer’s
responsibility to ensure that the machine is packed correctly and securely and
have adequate insurance cover during transit.
9.0 General Descriptive
Whilst every endeavour is made to ensure accuracy, all specifications,
illustrations or other details contained in the literature or any price list of
advertising material or otherwise communicated to the customer are intended
merely to present a general idea of the product and nothing contained in any of
them shall form part of the contract.
Sumtasa reserves the right without prior notice to discontinue any goods or to
make changes as part of a continuous program of improvement.
10.0 Product Performance
The responsibility for ensuring that goods are sufficient and suitable for the
customer’s requirements is that of the customer save in so far as Sumtasa has
specifically advised the customer in writing on Sumtasa headed documentation
that the goods are sufficient and suitable for the customer’s purposes having
been fully and accurately advised by the customer of their requirements.
Sumtasa owns full copyright in respect of any literature whether published in
paper of electronic form such as CD-ROM or through the internet.
12.0 Limitation of Liability
The customer will be responsible for ensuring the fitness for purpose of the
goods for the customer’s application.
Sumtasa accepts no liability whatsoever or howsoever arising in respect of
loss, damage or expense arising from errors in information or advice provided whether
or not due to Sumtasa negligence or that of its employees, agents or
Sumtasa shall not be liable to the customer for any indirect, special or
consequential loss or damage, costs, expenses or other claims for compensation
whatsoever (whether caused by the negligence of Sumtasa, its employees or
agents or otherwise) which arise out of or in connection with the supply of the
goods or their use or resale by the customer.
The entire liability of Sumtasa under or in connection with the contract
with the customer shall not exceed the price of the goods.
13.0 Force Majeure
Sumtasa shall not be liable to the customer or deemed to be in breach of
contract by reason of any delay in performing, or any failure to perform, any
of Sumtasa obligations in relation to goods, provided that the delay or failure
was due to any cause beyond Sumtasa reasonable control.
If a cheque bounces the first time the customer will be charged £35.00 and if
the cheque bounces the second time the customer will be charged £45.00
Delayed payment will be charged £50.00 per week administration charges and the
withheld amount will be charged 39% interest per annual.
Till the payment of the product is not complete the products will be property
If the payment of the product is stopped by the customer, Sumtasa reserves the
right to take back the product.
As part of our service guarantee, should any repair to this freezer be
necessary within the first 7 days, then a further 7 day “return to base”
warranty will be added to the unit following a repair. After the 7 day “return
to base” warranty has expired then the 2nd part of our service agreement
will automatically start.
All major refrigeration components, including compressor, condenser and
evaporators will be considered to be under warranty for 12 months following the
date of purchase. If the freezer fails at any time during the first 12 months
following purchase, then you can contact and return the item back to base for
diagnosis and repairing of the fault which can take upto 7-30 days
Upon diagnosis of the problem, should it turn out to be a refrigeration fault,
but something linked to a maintenance issue, (but not limited to), a switch,
motor, motor gear, shaft, seal, tap, spring, or other perishable part, we will
explain exactly what is wrong and quote a fee for repairing and if necessary
replacing a particular part. Any queries relating to this should be directed to sales@Sumtasa.co.uk
The customer must only ever use Sumtasa/Babbi products in their machine. The
quality of other products varies greatly and will either damage the sensitive
machine on first use or will cause undue wear to the moving parts greatly
reducing the life of them.
The warranty will only be in place if the machine(s) have not failed due to
misuse including over/under dilution of the any concentrate (slush,
icecream etc) (remember the mix is critical to the consistency of
the product and therefore the correct running of the machine)
Spilt liquid on electrical parts of the machine are not covered by the
Gas & moving parts are not covered in the warranty.
Machine must be bought back to base in order to be checked & repaired under
the warranty and will be returned to the customer in up 7-30days
12 month back to base warranty for slush machines (only valid if Sumtasa slush
used), icecream machines (only valid if Babbi products used) theater popcorn
machines, paragon candy floss machines, cofrimell drink dispensers &
paragon hot dog steamers purchased at website price.
In the event that the Machine needs to be returned under the terms of the
Warranty the shipping cost will be borne by the customer/owner.
In the event that the Machine has arrived with fault the only course of
action will be repair or replace at the discretion of Sumtasa. In this instance
Sumtasa must be informed of the fault within five working days of the delivery
and we will take care of the shipping fees and arrangements for the machine to
be collected, repaired and returned within 7 working days.
The Machine is not to be repaired by any party other than Sumtasa, its agents
or persons authorised by Sumtasa.
The model and serial number and serial number must not be defaced or removed
from the Machine.
The Warranty does not cover normal wear and tear.
The Warranty is void if the owner or user neglects to do routine cleaning and
maintenance as outlined in the user manual.
The Warranty is void if the product used is not a product either supplied by or
approved by Sumtasa
The Warranty is void is the product is used in any way other than directed by
The Warranty is void if the electric power used to power the machine is
anything other than mains electricity supplied through UK national grid.
The Warranty is void if the Machine is continued to be used when there is a
The Warranty does not cover aesthetic components or any plastic or electronic
parts that present degect due to incorrect handling, modification, and/or
servicing or repair by unqualified personnel.
The Warranty does not cover defects due to inadequate transportation or shipping.
Within 5 working days of delivery the Machine must be unpacked, examine and
fully tested with product for a minimum of 3 hours. Faults must be reported
Repaired machines must be collected by the customer with 24 hours after they
are ready; late charge: £5.00 per day. The machine must be collected within 30
days or will be disposed with £50 disposal charge.
The machine parts listed below are not covered by this Warranty:
parts including tanks, mixing auger, lids, dispensing handles and assemblies
including rubber seals, drip trays, light bulbs, supporting feet, aesthetic
components or any plastic or electronic parts that present defects due to
incorrect handling, modification, and/or servicing or repair by unqualified
popcorn machines, Sumtasa candy floss machines and Sumtasa juicers all come
with a 3 months warranty only.
Note: SUMTASA IS THE BUSINESS NAME FOR
HT SWEETS UK LTD.