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Return Policy
8.0 Returns and faulty goods
8.1
Sumtasa will not accept returns unless prior authorization has been
approved and a returns number issued. To obtain authorization for return please
contact Customer Services on 07878450531. The return number must be clearly identified
on the dispatch note when the goods are returned.Sumtasa reserves tge right not
to accept returns unless reasonalble grounds for rejecting the goods are
provided.
8.2
Goods must be returned to Sumtasa in their original condition, along with the
relevant dispatch note and returns number in order for the customer to be
eligible for any refund. The customer must bear all the costs of returning any
goods to Sumtasa.
8.3
7 DAY SATISFACTION GUARANTEE from the time the product is recieved less
shipping and handling. No returns after 7 days. No missing/damaged/other
problems regarding items claims may be made after 24 hours of recieving
your shipment.
8.4
Refunds will be made within 7 days minus shipping/delivery cost per box both
ways. Minimum of £28.99 per box or £120.00 per pallet.
8.5
In the event that faulty goods have been supplied Sumtasa reserves the
right to repair or replace the goods at our discretion.
8.6
International customers are not covered for leakage of products during delivery
as courier companies do not cover leaking liquid.
8.7
Any returns will be charged 10% administration charges of the
total value of the products.
8.8
In the event that Machine needs to be returned it will be the customer’s
responsibility to ensure that the machine is packed correctly and securely and
have adequate insurance cover during transit.
