Return Policy

Return Policy

8.0 Returns and faulty goods

8.1 Sumtasa will not accept returns unless prior authorization has been approved and a returns number issued. To obtain authorization for return please contact Customer Services on 07878450531. The return number must be clearly identified on the dispatch note when the goods are returned.Sumtasa reserves tge right not to accept returns unless reasonalble grounds for rejecting the goods are provided.

8.2 Goods must be returned to Sumtasa in their original condition, along with the relevant dispatch note and returns number in order for the customer to be eligible for any refund. The customer must bear all the costs of returning any goods to Sumtasa.

8.3 7 DAY SATISFACTION GUARANTEE from the time the product is recieved less shipping and handling. No returns after 7 days. No missing/damaged/other problems regarding items claims may be made after 24 hours of recieving your shipment.

8.4 Refunds will be made within 7 days minus shipping/delivery cost per box both ways. Minimum of £28.99 per box or £120.00 per pallet.

8.5 In the event that faulty goods have been supplied Sumtasa reserves the right to repair or replace the goods at our discretion.

8.6 International customers are not covered for leakage of products during delivery as courier companies do not cover leaking liquid.

8.7 Any returns will be charged 10% administration charges of the total value of the products.

8.8 In the event that Machine needs to be returned it will be the customer’s responsibility to ensure that the machine is packed correctly and securely and have adequate insurance cover during transit.